General Terms & Conditions
Shipping Costs
Shipping costs to the USA, Canada, UK & Europe are all now a flat rate! No matter how many items you purchase you will pay the same low price!
USA/CANADA – £15.00 (Approx $24.75)
UK – £8.00
IRL – £15.00 (Approx €19.80)
Europe – £20.00 (Approx €26.40)
Rest of World – Shipping calculated at checkout.
International shipping may involve administrative issues like custom duties or
state/provincial taxes that may apply when the purchased items arrive, please note we are not responsible for these charges.
We do also offer free shipping!
USA/CANADA – Free shipping applies when you spend over £400 (Approx $660)
UK – free shipping applies when you spend over £200
IRL – free shipping applies when you spend over £300 (Approx €396)
Europe – free shipping applies when you spend over £300 (Approx €396)
Delivery
Once a transaction has been successfully processed, delivery times are as follows:
USA/CANADA: 1-3 working days.
UK: 1-3 working days.
IRL: 2-4 working days.
Europe: 3-5 working days.
Rest of World: 4-9 working days.
(Please allow at least 24 hours for your transaction to be processed. Working days are considered to be Monday–Friday.)
Please note, it is the customer’s responsibility to provide correct contact and address details when placing an order and to co-operate with the courier/customs authorities accordingly to ensure successful delivery. Failure to do so can cause a delay in delivery or indeed the shipment may be returned to us which would require another shipment out at the customer’s expense plus return fees which may be considerable.
Once an item is shipped, the customer is provided with the tracking number for the package. This way the customer can, at his/her convenience, check the location of their package and arrival expectancy.
Packages sent to the U.S.A or Canada are normally sent through FedEx
Packages sent to Europe, Australia are normally sent through Parcelforce
Packages sent to Africa are normally sent through a local shipping agent, please contact us for more info and prices.
Please do not hesitate to contact us should you have any further enquiries.
Email: sales@royaltytextiles.com
Tel: +44 121 572 0680
Disclaimer
Please bear in mind that photos may differ slightly from actual item in terms of colour due to the lighting during photo shooting or the monitor’s display.
We do our best to represent items as they are.
Terms and Conditions
Please read and accept these terms and condition before making any purchase from
Royalty Textiles:
You may register for a Wholesale Account if you will be ordering in volumes. This can be done by filling out the short form here Create a Wholesale Account.
You may qualify for a Wholesale purchase in one of two ways.
1. You must purchase a minimum of 10 items. This may be a mixture of any
products displayed on our website. There is no minimum spend if purchasing
10 items.
2. Spend a minimum £300 GBP (approx. €375 Euro / $440 USD / 580$CAD)
There is no minimum number of items required if spending over this value.
If neither of the above conditions are met, you will only be able to checkout as a retail customer without wholesale discounts.
If you are registered as a wholesale user and would like to purchase below the
minimum quantity, you will only be able to proceed to the checkout with the retail prices.
Please allow at least 24 hours for your order to be processed.
(this may be longer on weekends and public holidays).
Please note that all transactions are processed in British Pound Sterling.
The amount shown in your selected currency may not be the exact amount which will appear on your statement. This is at the discretion of your bank applying instant exchange rate.
Please note that the amount shown in any other currency besides British Pounds Sterling, is a guide price only, the exchange rate conversion will give you the real value. Should there be a difference, it shall be minimal and may sometimes be to your benefit.
Return & Refund Policy:
RETURNS
Merchandise once purchased cannot be returned or exchanged unless any defect in the goods has been notified to within purchase and those defective goods returned to us within 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons
not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within 14 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please
contact us on +44 (0) 121-572-0680 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@royaltytextiles.com and once agreed by us, send your item to:
Royalty Textiles,
(Exchange)
195 Newtown Row,
Moorsom Street,
Birmingham,
B6 4QZ
United Kingdom
You will be responsible for paying for your shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning a damaged or defective item from Overseas (Outside Mainland The United Kingdom), please follow the procedure below:
Please Mark the parcel/items as a Return of Zero Value. Failure to do so will
otherwise, incur a customs fee which the seller Royalty Textiles cannot be
liable for and thus the parcel will be returned to the sender which may come at
further cost to you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we have been notified of a wish to return all or a part of an order, and that it has been agreed in principle then Goods must be returned within 14 days of notification in the same condition as they were received. Once your items have been received, you will be notified. Once the contents have been inspected and passed, a refund shall then be authorised. Please note that funds can take up to 5 working days to show up in your account.
Please Note: If any items/orders are returned to Royalty Textiles without having followed all the above procedures, thanRoyalTextiles reserve the right to refuse the issue of a refund.
The customer shall be liable for any return costs or customs charges.
Shipping International shipping may involve administrative issues like custom duties or state/provincial taxes that may apply when the purchased items arrive, please note we are not responsible for these charges.
Goods are normally delivered within 5 working days of an order being placed and the transaction is successfully processed, it may arrive earlier.
Once an item is shipped, the customer is provided with the tracking number for the package. This way the customer can, at his/her convenience, check the location of their package and arrival expectancy.
Packages sent within mainland United Kingdom or the European Union (EU) are normally sent via DPD
Packages sent to the U.S.A or Canada or Australia are normally sent via FedEx
Packages sent to Non-EU Europe are normally sent via Parcelforce
Packages sent to Africa are normally sent via a local shipping agent, please contact us for more info and prices.
Shipping charges will be automatically added at the checkout point, once you entered your delivery address.
Free shipping applies to all orders over the sum of £400 to selected countries only.
Please do not hesitate to contact us should you have any further details. Or email us sales@royaltytextiles.com, or call us on Tel: +44 121572 0680.