Frequently Asked Questions

Shipping costs to the USA, Canada, UK & Europe are all now a flat rate! No matter
how many items you purchase you will pay the same low price
United Kingdom – £8.00
Ireland – €19.80 (Approx)
United States of America/Canda – $24.75 (Approx)
Europe – €26.40 (Approx)
For The Rest of World Shipping is calculated at checkout in pounds.
Other Countries- Once you have selected the items you like by placing them into your shopping cart, select your country and enter your zip/postcode. Press calculate shipping for the actual cost.
International (Not United Kingdom) Customers: Please note – It is the customer’s responsibility to check before they purchase to make sure they are aware of their country’s tax laws with regards to possible taxes, fees, customs charges, etc and to ascertain they are within their budget. Royalty Textiles will not be responsible and have no bearing over such charges. Customer refusal to pay them may fail delivery of your order for which Royalty Textiles will not be responsible or issue a refund.

Shipping costs to the USA, Canada, UK & Europe are all now a flat rate! No matter
how many items you purchase you will pay the same low price
United Kingdom – £8.00
Ireland – €19.80 (Approx)
United States of America/Canda – $24.75 (Approx)
Europe – €26.40 (Approx)
For The Rest of World Shipping is calculated at checkout in pounds.
Other Countries- Once you have selected the items you like by placing them into your shopping cart, select your country and enter your zip/postcode. Press calculate shipping for the actual cost.
International (Not United Kingdom) Customers: Please note – It is the customer’s responsibility to check before they purchase to make sure they are aware of their country’s tax laws with regards to possible taxes, fees, customs charges, etc and to ascertain they are within their budget. Royalty Textiles will not be responsible and have no bearing over such charges. Customer refusal to pay them may fail delivery of your order for which Royalty Textiles will not be responsible or issue a refund.

When placing your order if it exceeds our minimum amount for your country then you
automatically get free shipping.
For the UK you have to spend £100.
For Ireland, you have to spend £150 (€180 approx.)
For the United States of America / Canada, you have to spend £200 ($280 approx.)
For Europe, you have to spend £300 (€390 approx.)
For rest of World Shipping calculated at checkout.

Our website is hosted on a secure server and is PCI compliant, and SSL Encryption Enabled. Our payment services are managed by PaymentSense… We do not access, process or store any card information (credit/debit). You will be taken through a 3D Secure process while paying through our checkout. Without passing 3D Secure no the card can be used on our site.

We do not have a catalogue at the moment. There are new products every other week. The website is updated on a weekly basis keeping up with the new arrivals.

Unfortunately, we are unable to supply samples.

Our general guidelines for measurements are below:
Lace – Length: 5 yards, Width: 48 – 52 inches
Brocades – Length: 10 yards, Width: 50 inches
Swiss Voiles – Length: 10 yards, Width: 50 inches
Wax Prints – Length: 6 yards, 48 inches width
Head-Ties – Length: 2 yards, 2 yards width
Georges – Length: 5 yards 35 inches width
These will be clearly stated in the product description.

Monday to Friday from 9:00am to 6:30pm (GMT)
Saturdays between 9:00am to 5:00pm (GMT).
Sunday: Closed
Online 24 hours 7 days a week.

If you get through to our answering machine it is most likely that we are closed. You can leave your FULL name and FULL telephone number and we will get back to you.

Alternatively, you can email us your enquiry to sales@royaltytextiles.com.

We accept all major credit and debit cards:
Visa / Visa Debit / Visa Electron / MasterCard / Maestro UK / Solo UK
We also accept Bank Transfers (you will have to send us your order by e-mail, phone or text, and we then send you our bank details.
We do not accept Cheques.

All of our prices are already discounted. If you are buying in bulk for an occasion,
please fill out our Uniform enquiry and we will send you an email to help you with this. We have promotions several times a year, so look out for an email offering you coupon codes which you can use to get discounts on orders you place. If you are a Trader and are buying to sell you can register as a wholesaler.

You must first register for a Wholesale Account. This can be done by filling out the short form here  Create Wholesale Account
You may now qualify for a Wholesale purchase in one of two ways.
1. You must purchase a minimum of 10 items to make a wholesale purchase.
This may be a mixture of any products displayed on our website. There is no
minimum spend if purchasing 10 items.
2. A minimum spends for a wholesale order is £300 GBP (approx. €375 Euro,
approx. $440 USD, approx. 580$CAD) .
If neither of the above conditions is met, you are checking out as a retail customer.

• RETURNS
  Merchandise once purchased cannot be returned or exchanged unless any defect in the goods has been notified to us in writing within 7 days of purchase and those defective goods returned to us within 14 days.
  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  To complete your return, we require a receipt or proof of purchase.
  Please do not send your purchase back to the manufacturer.
  There are certain situations where only partial refunds are granted (if applicable):
   Any item not in its original condition is damaged or missing parts for reasons
  not due to our error.
   Any item that is returned more than 30 days after delivery
  Refunds Processing (if applicable)
   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  Late or missing refunds (if applicable).
   If you haven’t received a refund yet, first check your bank account again.
   Then contact your credit card company, it may take some time before your refund is officially posted.
   Next, contact your bank. There is often some processing time before a refund is posted.
   If you’ve done all of this and you still have not received your refund yet, please contact us on 0121 572 0680
  Exchanges (if applicable)
• We only replace items if they are defective or damaged. If you need to
  exchange it for the same item, send us an email at sales@royaltytextiles.com and send your item to:
  Royalty Textiles,
  (Replacement and Exchange)
  195 Newtown Row,
  Moorsom Street,
  Birmingham,
  B6 4QZ
  United Kingdom
   Shipping
  To return your product, you should mail your product to:
  Royalty Textiles,
  (Returns)
  195 Newtown Row,
  Moorsom Street,
  Birmingham,
  B6 4QZ
  United Kingdom
  You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  If you are returning a damaged or defective item from Overseas (Outside Mainland The United Kingdom), please follow the procedure below:
   Please Mark the parcel/items as a Return of Zero Value. Failure to do so will otherwise, incur a customs fee which the seller Royalty Textiles cannot be liable for and thus the parcel will be returned to the sender which may come at further cost to you.
  Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  If you are shipping an item over £80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  Once we have been notified of a wish to return all or a part of an order, and that it has been agreed in principle then Goods must be returned within 14 days of notification in the same condition as they were received. Once your items have been received, you shall be notified. Once the contents have been inspected and passed, a refund shall then be authorised. Please note that funds can take up to 5 working days
  to show up in your account.
  Please Note: If any items/orders are returned to Royalty Textiles without having followed all the above procedures, than Royalty Textiles reserve the right to refuse the issue of a refund.
  The customer shall be liable for any return costs or customs charges.Please note: We do not sell or supply any of our range of Wax Prints to The Netherlands